Shipping information

Thank you for considering our  hand made products.

A part of ordering online is shipping and the method you choose.

For Australian deliveries we use Australia Post Business and this allows for your products to be shipped and insured, if in the unfortunate case of damage or loss of items we can track them and see what has gone wrong so that we can continue to improve on the shipping methods. 

You can also choose to have express shipping or our standard with tracking, each of these options is through Australia post but there is a difference in price point.

For international deliveries we choose to use Australia post business with the mid tier delivery option (we do not use economy as that does not come with the peace of mind of tracking). This meathod also allows a faster shipping method.

Breakages or damage: We want your item to get to you in a beautiful condition as a part of buying from Nelson Soapery is the excitement of opening your wrapped package.

If for any reason you do not get your item in a beautiful condition please contact us through the website (contact page) or phone 0484602591 and we will organise a replacement (at no cost to you) or a full refund.

Dicounted rates for shipping:

Australia - Orders over $79 have free delivery